From the Wyo Stays team. Copy these, drop in your [details], and you've got a guest-communication system that feels personal and runs like clockwork. The gated version is an editable pack you can load into your messaging tool.
Great guest communication is mostly timing. Send the right message at the right moment and guests feel looked-after — which shows up directly in your reviews. Here's the full sequence.
1. Booking confirmation (immediately after booking)
Hi [Guest], thanks so much for booking [Property]! We're thrilled to host you in [town], [dates]. I'll send check-in details a couple days before arrival. In the meantime, anything you're hoping to do while you're here? Happy to point you to our favorite spots. — [Host]
2. Pre-arrival (2–3 days before)
Hi [Guest], your stay at [Property] is almost here! Here's everything for a smooth arrival: • Address: [address] • Check-in: after [time] · Door code: [code / where sent] • Wifi: [name] / [password] • Parking: [instructions] Full welcome book with the house manual and local recs is here: [link]. Text me anytime at [number]. Safe travels! — [Host]
3. Arrival day / check-in confirmation
Hi [Guest], you're all set to check in after [time] today. Door code is [code]. Once you're settled, just reply "in" so I know you arrived safely. Enjoy [town]! — [Host]
4. Settled-in check (a few hours after arrival)
Hope you found everything easily and the place is just right! If anything needs attention, tell me now and I'll take care of it fast. Otherwise — enjoy your stay. 🏔️ — [Host]
5. Mid-stay (longer stays only, day 3+)
Hi [Guest], just checking in — everything good? If you need more [towels/coffee/firewood] or a local recommendation, say the word. — [Host]
6. Pre-checkout (evening before)
Hi [Guest], hope you've had a wonderful stay! Checkout is [time] tomorrow. Just a few quick things before you go: [start dishwasher / trash to X / thermostat to Y / lock up]. No need to strip beds. Safe travels home! — [Host]
7. Post-stay thank-you + review request (few hours after checkout)
Hi [Guest], thank you for staying at [Property] — it was a pleasure hosting you! If you enjoyed it, a five-star review helps us more than you know. And next time you're back in [town], book direct at [wyostays.com] to skip the fees. You're always welcome here. — [Host]
8. Difficult-moment template (issue during stay)
Hi [Guest], I'm so sorry about [issue] — thank you for letting me know. Here's what I'm doing right now: [action + timeframe]. I want this stay to be great, and I'll make it right. — [Host]
The rules that make it work
- Personalize the [brackets] every time — a name and a specific detail beat a form letter.
- Front-load the essentials (address, code, wifi) so they're never hunting.
- Respond fast — speed is the single biggest driver of guest confidence (we hold a 30-minute standard).
- Always plant the direct-booking seed at checkout — that's how one-time guests become repeat direct bookings.
Automated, but never robotic
We run this exact cadence across every managed property — personalized, on time, with real humans answering in under 30 minutes. Guests feel it, and the reviews show it.
→ Unlock the editable template pack, or → get a free property evaluation.