From the Wyo Stays team. Copy this structure, fill in your property's details, and you've got a welcome book that prevents 90% of guest questions. The gated version is an editable, brandable file.
A great welcome book does two jobs: it makes guests feel taken care of, and it saves you from answering the same ten questions every stay. Fill in every [bracket] below.
1. Welcome
Welcome to [Property Name]! We're so glad you're here. This book has everything you need for a smooth, wonderful stay in [Sheridan / Story / Dayton], Wyoming. Anything at all, reach us at [phone/text] — we respond fast. — [Host / Wyo Stays]
2. The essentials (put these first — it's what they need on arrival)
- Wifi network: [name] Password: [password]
- Check-out time: [time] · Check-in was: [time]
- Door / smart lock code: [code or instructions]
- Parking: [where, how many, any rules]
- Trash & recycling: [day, location, instructions]
- Emergency / host contact: [number] · 911 for emergencies
3. How things work (the house manual)
- Thermostat / heat: [instructions — critical in Wyoming winters]
- Fireplace / wood stove: [exact instructions + safety]
- Hot tub: [how to use, cover, rules, hours]
- TV / streaming: [how to log in]
- Kitchen appliances: [anything non-obvious — coffee maker, dishwasher, oven quirks]
- Laundry: [location, detergent, instructions]
- Water / well / septic notes: [anything guests should know]
4. House rules (keep it warm but clear)
- Max occupancy: [#] · No parties/events
- Quiet hours: [times] — please be kind to neighbors
- Pets: [policy]
- Smoking: [policy]
- Please [start dishwasher / take out trash / lock up] before you go
5. Safety
- Fire extinguisher: [location] · First-aid kit: [location]
- Smoke/CO detectors: [locations]
- Water shut-off: [location] · Breaker box: [location]
- Nearest hospital / urgent care: [name, address, distance]
- In winter: [freeze/heat guidance, "if a pipe freezes" note]
6. Explore Sheridan (the part guests love)
Make this genuinely local — it's what turns a good stay into a great one. Pull from the Sheridan Local Guide.
- Eat & drink: [Mint Bar, Blacktooth Brewing, Java Moon, local picks]
- Do: [Bighorn trailheads, King's Saddlery, fly fishing, seasonal events]
- Groceries & essentials: [nearest store, distance]
- Coffee in the morning: [your pick]
- Our personal favorite: [one authentic local recommendation]
7. Checkout
- Checkout time: [time]
- Before you go: [short, friendly list — dishes, trash, thermostat to X, lock up]
- Loved your stay? A review means the world — and book direct next time at [wyostays.com] to save.
Why this earns five stars
Guests rate the experience partly on how cared for they felt. A thorough, warm welcome book signals a host who thought of everything — before they even had a question. It's the cheapest five-star lever you have.
We build and maintain these for you
Every property we manage gets a polished digital guidebook and a real local guide — kept current, so guests always have what they need and you never field a midnight "how does the thermostat work" text.
→ Unlock the editable welcome book, or → get a free property evaluation.