Wyo Stays Cancellation Policy

At Wyo Stays, we understand that travel plans can change. Our cancellation policy has been designed to provide flexibility to our guests while also considering the needs of our property owners. This policy is aligned with the latest standards in the hospitality industry, ensuring a fair experience for everyone involved.



Standard Cancellation Policy

Free Cancellation - 48 Hours After Booking:

  • Guests are eligible for free cancellation within 48 hours of booking, provided that the cancellation occurs at least 14 days before the scheduled check-in time (local time as shown in the confirmation email).

14 Days Prior to Check-In:

  • If a guest cancels at least 14 days before check-in, they will receive a full refund of the nightly rate, cleaning fee, and any other applicable fees.

7 Days Prior to Check-In:

  • Guests may cancel up to 7 days prior to check-in for a 50% refund of the nightly rate and the cleaning fee. Please note that the service fee is non-refundable.
  • If only 50% of the reservation has been paid, no refund will be issued, and the remaining 50% will simply not be charged.

Less Than 7 Days Before Check-In or During Stay:

  • If a guest cancels less than 7 days before check-in or decides to leave early after check-in, the nights not spent are non-refundable.

Local and National Disaster Policy

In response to experiences like the Elk Fire, Wyo Stays offers added flexibility during times of local or national disasters.

Guests Directly Impacted by a Local Disaster:

  • Full Refund: Guests may cancel with a full refund.
  • Rebooking Without Penalty: Guests may rebook their stay without any penalties or additional charges.
  • Future Credit: Guests may opt for a future stay credit to use at another time.

Guests Indirectly Impacted by a Local or National Disaster:

  • Rebooking Without Penalty or Future Credit: Guests indirectly affected by a local or national disaster may be eligible for rebooking without penalty or future credit on a case-by-case basis. These situations will be evaluated individually, and Wyo Stays reserves the right to amend this policy as needed.


Service Fee Refunds

  • The service fee will not be refunded if a guest has already received 1 service fee refunds in the last 12 months or if the canceled reservation overlaps with an existing reservation or is cancelled 14 days prior to check-in.


Emergency Situations

  • If a guest needs to cancel due to a personal emergency (e.g., illness, unforeseen family matters), we will assess the situation and may offer a refund on a case-by-case basis. Proper documentation may be required.


Guest Experience and Satisfaction Guarantee

  • If a guest finds that the listing is not as expected—whether it is unclean, inaccessible, unsafe, or contains undisclosed animals—Wyo Stays will either help find alternative accommodation or issue a full refund. Issues must be reported within 24 hours of check-in for proper resolution.

Cleaning Fee Refunds

  • The cleaning fee will be refunded if a guest cancels before check-in.


Chargebacks and Fraudulent Activity

  • In the event that a guest initiates a chargeback without valid cause or attempts to fraudulently dispute charges, Wyo Stays reserves the right to impose a chargeback processing fee of $250. This fee is intended to cover administrative costs and discourage fraudulent activity.
  • Any fraudulent chargeback activity may also result in blacklisting from future bookings across all Wyo Stays properties and may be reported to relevant authorities if necessary.


Refund Process

  • Refunds are initiated immediately upon cancellation. Depending on the guest’s payment method, refunds usually reflect in 3-5 business days but can take up to 15 days. In some countries, including Brazil and India, it may take up to 60 days for the refund to reflect on the original payment method.

Frequently Asked Questions

Can Guests Get a Refund if the Host Can’t Fix an Issue?

  • If the host cannot or will not resolve a legitimate issue within 24 hours of being notified, Wyo Stays will work with the guest to cancel the reservation and provide a full refund if applicable.

How to Handle Overlapping Reservations?

  • If a canceled reservation overlaps with another booking made by the same guest, service fees are not eligible for refund.

What Happens if Guests Cancel Multiple Times?

  • Guests who receive multiple service fee refunds (more than 1 time in a year) are no longer eligible for service fee refunds.

What if There is a National or Regional Disaster?

  • Guests directly affected by such events will have flexibility options such as full refunds, rebooking without penalty, or future credits. Each case will be evaluated individually based on the severity and impact.

Refund Timeline Clarifications

  • Most refunds process in 3-5 business days, but depending on banking institutions, processing may extend up to 15 days or even 60 days in certain regions.


Note

Wyo Stays reserves the right to modify this policy at any time to adapt to changing circumstances or in accordance with evolving industry standards.

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