Everything you've ever had to email us for, in one place. Your documents, how we operate, the forms that used to be emails, and every market report we've published.
The most common question we get isn't about revenue. It's some version of "where do I find…?" Until now the answer was "email Dalton," which works right up until it doesn't. This is the fix. If there's something you've had to ask for more than once, tell us and it goes in here — that's the best feedback you can give us on this page.
One thing to keep straight: the Vault is not your owner portal. Your portal — statements, payouts, the numbers for your specific property — lives at wyostays.com/owners. The Vault is everything around it: the documents, the standards, the forms and the market reports.
The paperwork you'll want in front of your CPA in January rather than in April.
The standards your property is held to, written down, so you can check them rather than take our word for it.
Every edition of the monthly Owner Update & Market Report, plus the Sheridan and Bighorn market data behind it. Published on the first of every month.
A plain-English map of the systems your property touches, and who to call about which thing.
| If you need… | Go to | Or call |
|---|---|---|
| Your monthly statement or a payout question | The owner portal | (307) 620-0522 |
| Blackout dates or an owner stay | The form above | (307) 312-9656 |
| Something broken at the property | The maintenance form above | (307) 312-9656 |
| Pricing or strategy for your address | Ask us something | (307) 620-0522 |
| A guest issue in progress | — | (307) 312-9656 |
| Long-term rental or tenant matters | Tenant portal | (307) 303-3186 |
Your statement is produced by our bookkeeping partner and published in your owner portal each month — not in the Vault. It shows your property's own gross booking revenue, the platform and management fees deducted, any expenses billed to the owner, and your net payout. Two things worth knowing: portfolio figures in the monthly market report will not match your statement — the report aggregates every managed listing and includes direct and off-platform bookings — and lodging tax is guest-paid and remitted by us, so it never lands on you. If a line doesn't look right, tell us the same week. We'd rather chase down one item in August than reconcile a misunderstanding in January.
That's the point of this page, and it's a fair complaint. Call (307) 620-0522 or reply to any Wyo Stays email and we'll get it to you — and then we'll add it here so the next owner doesn't have to ask.
Nothing on this page constitutes tax, legal, investment or voting advice; please consult your own professionals. Your executed management agreement governs the relationship between you and Wyo Stays and takes precedence over any summary on this page.