Wyo Stays Cancellation Policy:

Cancellations must be made by the guest and confirmed.

Free cancellation for 48 hours, as long as the guest cancels at least 14 days before check-in (time shown in the confirmation email)

After that, guests can cancel up to 7 days before check-in and get a 50% refund of the nightly rate and the cleaning fee, but not the service fee.

14 Days Prior and Up To 48 Hours After Booking:

For a full refund of the nightly rate, the guest must cancel within 48 hours of booking and at least 14 full days prior to the listing’s local check-in time (shown in the confirmation email).

7 Days Prior:

For a 50% refund of the nightly rate, the guest must cancel 7 full days before the listing's local check-in time (shown in the confirmation email); otherwise, no refund. If only 50% of the reservation has been paid, no refund will be issued, and the remaining 50% will simply not be charged.

Check In:

If the guest cancels less than 7 days in advance or decides to leave early after check-in, the nights not spent are not refunded.

Note:

Guests won’t get a refund of any service fee if they’ve received 3 service fee refunds in the last 12 months or if the canceled reservation overlaps with an existing reservation.

Frequently asked questions:

Do guests get a refund of the cleaning fee?

The cleaning fee is refunded if the guest cancels before check-in.

Can guests get a refund if the listing isn’t what was expected?

We’ll help guests find a new place to stay or issue a refund if the listing is inaccessible, unclean, unsafe, or if there’s an animal present that the host didn’t mention in the listing description. 

Can guests get a full refund if the host can’t or won’t fix an issue?

Guests should contact us within 24 hours of finding the issue. In qualifying cases, we will cancel a reservation and issue a refund.

What if a guest needs to cancel because of an emergency?

We may be able to issue a refund if a guest has to cancel because of an emergency. 

How long does it take to get a refund?

We send refunds immediately upon cancellation, and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to two months for the refund to arrive.